How to make an appointment to speak to or see a Clinician at Dinnington Group Practice
Please phone or visit the surgery that you are currently registered at.
- Dinnington 01909 562207
- Anston 01909 517433
- Woodsetts 01909 567342
Our highly skilled reception team will ask you some questions about the nature of your call They may ask you some questions about the condition you want to discuss with the clinician (this is to enable the receptionist can make you an appointment with the right clinician the first time). They will care navigate you to the most appropriate clinician which may include a Pharmacist or Physiotherapist.
We have Doctors and Nurses appointments available both by Telephone and Face to Face.
You can speak with a clinician over the phone and if needs be you will be offered a face to face appointment with an appropriate clinician at one of our three sites. The Doctor will book this appointment with you during your telephone appointment. The Doctor / Nurse can also book you follow up appointments in advance.
You could offered a video appointment if the clinician feels they can make an appropriate diagnosis via this method.
Please make sure that if you have a face to face appointment you do not arrive any earlier that 5 mins before your appointment time. This is to avoid having too many patients in the waiting room at any one time.
There are some telephone appointments available out of our normal core hours and on Saturday mornings that can be booked by either phoning reception on the above numbers or by downloading the Rotherham Health App on your phone via Apple App store or for android on Google Play.
For an appointment to see a doctor or nurse you may call in or telephone the surgery at which you are registered:
- Dinnington Surgery - 01909 569456 between 08:00 – 18:00
- North Anston Surgery - 01909 517444 between 08:00 – 18:00
- Woodsetts Surgery - 01909 567342 between 08:15 – 18:00
First stop for minor ailments
You may also find help from one of the local pharmacies. The local Pharmacy’s Lloyds, Dinnington Late night, Heritage, North Anston Pharmacy, South Anston Pharmacy all provide a Minor Ailments service. You will be seen by a pharmacist who is qualified in the treatment of a variety of conditions. This service is free to all you will only pay for the medication that is either prescribed or recommended. If you are exempt from prescription charges or have a pre-payment card then there will be no charge. Click here for more details - Help from my Pharmacy.
Appointments with a Nurse
If you need to see a nurse you can either phone or call in to the surgery and book directly with one of the nursing team.
Appointments with a Pharmacist
We now have a pharmacist as part of our clinical team who can offer expert advice on medication and is now part of the clinical team involved with medication reviews.
Appointments with a Physiotherapist
If you have a not yet seen a GP about your problem you can see a physiotherapist at Dinnington and Anston surgeries. Please ask reception staff for more details. You can also use the Rotherham Health App to book an appointment directly with this Physio First Service.
Extended Hours Appointments
These appointments are provided mainly for patients who are unable to attend for GP Appointments during the normal Surgery times shown above and need to be booked in advance. They are provided at Dinnington and North Anston Surgeries only on Mondays as follows: Some of these appointments are available to book on line. If you would like to register for on line appointments please contact reception for more details. You will need some photographic ID.
Evening: 18:30 to 20:00 (minimum of 21 appointments at each surgery)
Evening and Weekend Appointments
You can now book evening and weekend appointments at 4 hubs based across Rotherham
The appointments are routine which means they must be booked in advance and are not for urgent problems. You can book an appointment by contacting your usual GP Practice where you are registered, they will have access to all the available appointments .
The hubs will have appointments with any one or more of the following clinicians. GP, Advanced Nurse Practitioner, Practice Nurse and Health Care Assistant. The receptionist at your GP Practice will help to direct you to the right appointment type.
The Hub Surgeries are held at the following times and locations:
- Dinnington Surgery – (New Street, Dinnington, S25 2EZ)
- Saturday Mornings (8am – 1.00pm)
- Broom Lane Surgery – (Broom Ln, Rotherham S60 3EW)
- Weekday Evenings (6.30pm – 8pm)
- Saturday Mornings (8am – 12 noon)
- Sunday Mornings (8am – 12 noon)
- Kimberworth Park Surgery – (Langdon Rd, Rotherham S61 3QH)
- Saturday Mornings (8am – 12 noon)
- Dalton Surgery – (Saville St, Dalton, Rotherham S65 3HD)
- Monday Evenings (6.30pm – 8pm)
- Saturday Mornings (9am – 1pm)
Get the Most From Your Appointment
Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.
Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that results of tests can only be given to the patient.
Are you a Carer looking after an infirm, housebound person and unable to access the normal appointment system?
Please inform us when you telephone for an appointment and we will make every effort to make an appointment for you during a convenient time of the day.
The Rotherham Health App
To download the app log on to your app store and type Rotherham Health App This should take you to the download area. The app will allow you to book one appointment before it has verified your ID. You just need to bring some Photo ID and proof of address to your appointment for verification and Data protection.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
We can arrange interpretation and translation services in person or by phone for patients who do not speak English. Please let us know if you need this service when booking an appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Please do not request a home visit for repeat prescriptions or sick notes.
Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Specialist & Hospital Care
If your GP believes you need hospital treatment or specialist care elsewhere, they will discuss the details with you. When you and your GP agree that you need an appointment, you can choose which hospital or clinic you go to. You will also be able to choose the date and time of your appointment.
These appointments can be booked by either the GP, our Medical Secretaries or, alternatively, you can take the booking reference details with you and the instructions on how to book your own appointment via the internet, telephone or at Dinnington Resource Centre.
We have a number of local hospitals (Rotherham, Worksop and Sheffield) as well as an NHS-funded private orthopaedic centre at Barlborough, but under the new electronic appointment booking system it is possible to arrange appointments across a far wider range of 'providers'.
We are a Training Practice for qualified doctors intending to become General Practitioners. A General Practice Registrar in Training is usually here to gain experience of general practice. They may be sitting in with the doctor, nurse or other members of our team here during your consultation: you will be informed if this is the case. As their training progresses they will hold their own surgeries under the supervision of their trainer.If you have any objection to this please let us know.
On occasion surgeries will be video–taped for training purposes but only with the signed consent of the patients involved at the time. To help maintain the high standards expected in this training work the practice will be inspected by other doctors from time to time. This inspection will include looking at some medical records. If you do not wish your records to be used for this purpose please let reception know.
A similar scheme allows hospital doctors (who may or may not go on to become General Practitioners) experience in family medicine – this is called the Foundation Year 2 rotation.
We also take Medical Student GPs afrom Sheffield Teaching Hospitals
As at August 2022 the following GP Registrars are working at our Practice.
Dr Ahlam Musa
Dr Mehreen Saif
Dr Z Okoligwe
Dr E Shah
Dr A Khan
Dr M Ahsan
Dr H Gabr
Approximately 250 appointments per month are ‘Did Not Attend’ (DNA), i.e. the patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change the appointment. The effects of these are:
- An increase in the waiting time for appointments
- Frustration for both staff and patients
- A waste of resources
- A potential risk to the health of the patient
Due to the number of patients failing to attend for their appointment, this may mean that you may not be able to see the doctor on the day that you wish to.
In an attempt to try and resolve this, the Practice has developed the following policy:
- If a patient fails to attend two or more appointments with the Doctor or Nurse in a 12 month period without informing us, we will write to them asking if there are any specific problems preventing them from letting us know.
- If a patient repeatedly fails to attend for appointments, it will be discussed with the Management and GP’s and if necessary a formal letter we be sent.
- In extreme circumstances patients that continually fail to attend appointments and inform us that they cannot attend will risk being removed from the Practice list and this would result in the patient having to find an alternative GP Practice.
The Practice recognises that sometimes missed appointments can be a sign that something is wrong, particularly with vulnerable patients. Where ever possible, we will follow up non-attendances with patients to re arrange the appointment to ensure the patients’ health is not at risk. A letter will be sent to the patient confirming the appointment.