If you want help with a medical issue or have an administrative query eg regarding test results, prescriptions, sick notes etc, the most efficient way for us to deal with your request is to complete an online form electronically which is available from our website www.dinningtongrouppractice.co.uk using the Contact Us Online Button on the front page or above, or through the Services option on your NHS app and clicking ‘Contact your GP about a Health Problem’.

If you do not have online access you can phone or call in to the surgery in person.

Then our highly skilled reception team will complete the online form for you. They will ask you some questions about the nature of your condition or request. This is to assist the GP led Triage team in directing you to the most appropriate Clinician which may include a Pharmacist or Physiotherapist.

All requests for help, advice or appointments will initially be screened by the GP led Triage Team.

This Team may ask you some follow up questions or you could be asked to send in a photograph if the clinician feels they can make an appropriate diagnosis via this method.

Once the triage team have assessed your request they will contact you by TEXT message with the outcome. They may send a link for you to book an appointment directly with a Doctor, Advanced Nurse Practitioner, Physician Associate or a member of the Nursing team. They may send you advice on your condition, information about a prescribed item and where to collect it. You could also receive advice that your condition is now dealt with by the local Pharmacy or that other clinicians may be more appropriate, for example Physiotherapy.

If you do not have a mobile phone, then the triage team will inform reception staff to contact you on your landline and pass the information on from the team or book you an appointment directly with the most appropriate clinician.

We have Doctors and Nurses appointments available both by Telephone and Face to Face at all three sites. There are some telephone appointments available out of our normal core hours and on Saturday mornings that can be booked by downloading the NHS App.

The Doctor / Nurse can also book you follow up appointments in advance if required to ensure continuity of care.

We aim to deal with all queries on the day or within 2 working days of submission.

Once capacity has been reached for the day we will refer patients to the NHS 111 service, to the local pharmacy for minor ailments or to Rotherham Emergency care centre for the patients whose condition cannot wait until the next working day.

Patients who believe that they have an urgent life-threatening condition should always ring 999.

Our appointment system is a total triage system. For how to make an appointment to see a doctor or nurse please see above. If you do not have online access you may call in or telephone the surgery at which you are registered:

• Dinnington Surgery - 01909 569456 between 08:00 – 18:00
• North Anston Surgery - 01909 517444 between 08:00 – 18:00
• Woodsetts Surgery - 01909 567342 between 08:15 – 18:00

You may also find help from one of the local pharmacies. The local Pharmacy’s Lloyds, Dinnington Late night, Heritage, North Anston Pharmacy, South Anston Pharmacy all provide a Minor Ailments service. You will be seen by a pharmacist who is qualified in the treatment of a variety of conditions. This service is free to all you will only pay for the medication that is either prescribed or recommended. If you are exempt from prescription charges or have a pre-payment card then there will be no charge. Click here for more details - Help from my Pharmacy.

If you need to see a nurse you can either phone or call in to the surgery and book directly with one of the nursing team.

We have Clinical Pharmacists as part of our clinical team who can offer expert advice on medication and are involved with medication reviews.

If you have a not yet seen a GP about your problem you can see a physiotherapist at Dinnington and Anston surgeries. Please ask reception staff for more details. You can also use the NHS App to book an appointment directly with this Physio First Service.

These appointments are provided mainly for patients who are unable to attend for GP Appointments during the normal Surgery times shown above and need to be booked in advance. Some of these appointments are availableat the weekend. You can book these appointment on line via the NHS App. 

Evening and Weekend Appointments

You can now book evening and weekend appointments at 4 hubs based across Rotherham

The appointments are routine which means they must be booked in advance and are not for urgent problems. You can book an appointment by contacting your usual GP Practice where you are registered, they will have access to all the available appointments .

The hubs will have appointments with any one or more of the following clinicians. GP, Advanced Nurse Practitioner, Practice Nurse and Health Care Assistant. The receptionist at your GP Practice will help to direct you to the right appointment type.

The Hub Surgeries are held at the following times and locations:

• Dinnington Surgery – (New Street, Dinnington, S25 2EZ)
  - Saturday Mornings (8am – 1.00pm)
   
• Broom Lane Surgery – (Broom Ln, Rotherham S60 3EW)
  - Weekday Evenings (6.30pm – 8pm)
  - Saturday Mornings (8am – 12 noon)
  - Sunday Mornings (8am – 12 noon)
   
• Kimberworth Park Surgery – (Langdon Rd, Rotherham S61 3QH)
  - Saturday Mornings (8am – 12 noon)
   
• Dalton Surgery – (Saville St, Dalton, Rotherham S65 3HD)
  - Monday Evenings (6.30pm – 8pm)
  - Saturday Mornings (9am – 1pm)

Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.

Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that results of tests can only be given to the patient.

Are you a Carer looking after an infirm, housebound person and unable to access the normal appointment system?

Please inform us when you telephone for an appointment and we will make every effort to make an appointment for you during a convenient time of the day.

To download the app log on to your app store and type NHS App This should take you to the download area. 

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

You can cancel an appointment via our website or via our phone system by pressing option 4.

Please attend your appointment on time, if you are late you may not be seen and will therfore need to rearrange your appointment.

We can arrange interpretation and translation services in person or by phone for patients who do not speak English. Please let us know if you need this service when contacting us.

We have a texting service which allows you to receive information and confirmation and reminders about your appointments.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Please do not request a home visit for repeat prescriptions or sick notes.

Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. 

If your GP believes you need hospital treatment or specialist care elsewhere, they will discuss the details with you. When you and your GP agree that you need an appointment, you can choose which hospital or clinic you go to. You will also be able to choose the date and time of your appointment.

These appointments can be booked by either the GP, our Medical Secretaries or, alternatively, you can take the booking reference details with you and the instructions on how to book your own appointment via the internet, telephone or at Dinnington Resource Centre.

We have a number of local hospitals (Rotherham, Worksop and Sheffield) as well as an NHS-funded private orthopaedic centre at Barlborough, but under the new electronic appointment booking system it is possible to arrange appointments across a far wider range of 'providers'.

Visit the Choose & Book website

We are a Training Practice for qualified doctors intending to become General Practitioners. A General Practice Registrar in Training is usually here to gain experience of general practice. They may be sitting in with the doctor, nurse or other members of our team here during your consultation: you will be informed if this is the case. As their training progresses they will hold their own surgeries under the supervision of their trainer.If you have any objection to this please let us know.

On occasion surgeries will be recorded for training purposes but only with the signed consent of the patients involved at the time. To help maintain the high standards expected in this training work the practice will be inspected by other doctors from time to time. This inspection will include looking at some medical records. If you do not wish your records to be used for this purpose please let reception know.

We also take Medical Student GPs afrom Sheffield Teaching Hospitals

As at August 2024 the following GP Registrars are working at our Practice.

Dr Sewa Adebowale

 Dr Shariq Mehmood 

Dr Erhovwosere Ikimi

Dr Youssef Salama

Dr Shima Falahinejadghajari

Dr Jaydip Padashala

Approximately 450 appointments per month are ‘Did Not Attend’ (DNA), i.e. the patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change the appointment. The effects of these are:

• An increase in the waiting time for appointments
• Frustration for both staff and patients
• A waste of resources
• A potential risk to the health of the patient

Due to the number of patients failing to attend for their appointment, this may mean that you may not be able to see the doctor on the day that you wish to.

In an attempt to try and resolve this, the Practice has developed the following policy:

• If a patient fails to attend two or more appointments with the Doctor or Nurse in a 12 month period without informing us, we will write to them asking if there are any specific problems preventing them from letting us know.
• If a patient repeatedly fails to attend for appointments, it will be discussed with the Management and GP’s and if necessary a formal letter we be sent.
• In extreme circumstances patients that continually fail to attend appointments and inform us that they cannot attend will risk being removed from the Practice list and this would result in the patient having to find an alternative GP Practice.

The Practice recognises that sometimes missed appointments can be a sign that something is wrong, particularly with vulnerable patients. Where ever possible, we will follow up non-attendances with patients to re arrange the appointment to ensure the patients’ health is not at risk. A letter will be sent to the patient confirming the appointment.

 When the surgeries are closed, Please contact NHS 111.