Coronavirus (COVID-19) Frequently Asked Questions
We understand that you may have questions and queries with regards to the evolving situation with Coronavirus (COVID-19). To try to help with these we have created this “frequently asked questions” section of our website.
This is the best advice we can give you at this time and we hope it is useful. Please do take a look at it before you call the surgery. We will aim to regularly update this section.
For more information you can find the official government Coronavirus (COVID-19) guidance here or you can join the governments WhatsApp Coronavirus Information Service. Simply add +44 7860 064422 to your contacts and send a WhatsApp message saying “Hi”.
If you have any other questions or queries that may benefit our community then please do let us know.
All the team at Dinnington Group Practice.
I am now self-isolating do I need a sick note from the GP?
No you do not. You can self-certify by using the official government isolation note that you can access here.
I think I am high risk so should I go to work?
You can find the official government criteria for self-isolation here. If you do not fit any of these criteria but feel that you should not be travelling to work then you should discuss this openly with your employer. This is a decision you have to make together with your employer. We as your GP cannot make this decision for you.
If your employer cannot offer you remote working then you will need to consider whether they can put you on temporary leave (‘furlough’ you).
My employer wants a letter from my GP to prove I have a medical condition?
This is not necessary but if your employer is insistent then we can send you a text outlining your medical conditions to show them.
I have not received my letter from the NHS telling me that I’m clinically extremely vulnerable, or been contacted by my GP or hospital doctor. What can I do?
If you have not received this and think that you have a medical condition which makes you extremely vulnerable to Coronavirus (COVID-19), register here and then contact the surgery.
Can I get a test for Coronavirus (Covid-19)?
Certain people can apply to be tested – essential workers with Coronavirus symptoms, people aged 65 or over with Coronavirus symptoms or someone who cannot work from home with Coronavirus symptoms – if this is you then apply for a test here.
For the moment, we cannot offer you a test at the surgery. We will let you know if this changes.
I am self-isolating for months I do not have family, friends or neighbours to help with the essentials. Can I get any support?
Yes, you can get help with essential weekly shopping, collecting your medication from the chemist, pet care and access to other support services by calling Rotherham Heroes on 01709 807319 or visiting their website here.
I am self-isolating for 3 months so can I order 3 months worth of prescriptions?
We are sorry but we cannot issue 3 months worth of medication or supplies will quickly run out. Please order your medication every month as you normally would.
I want to order an inhaler in case I become unwell?
We are only issuing inhalers to patients who have used one in the last 12 months. If this is not you then please do not ask for inhalers on prescription as we need to supply them to the patients that do need them.
Do I need a rescue pack of antibiotics?
We will not be issuing rescue packs of antibiotics or steroids at this time. If you develop a cough or a fever call 111 and if you are directed back to the surgery we will give you the most appropriate treatment.
I need a prescription but I can’t get into the surgery? The pharmacy has closed what do I do?
We are sending all our prescriptions electronically to the pharmacies. If you have not already signed up for electronic prescribing you will be asked to do so. If a pharmacy closes because of staff shortages or illness we will direct your prescriptions to another site. If you are staying at home a well family member or friend can collect your prescriptions for you and the local pharmacies are doing home deliveries where possible.
My implant or coil has run out and I can’t get it changed. What should I do about my contraception?
We have had new guidance which tells us that the implant will work for 4yrs instead of 3yrs and the Mirena coil for 6yrs instead of 5yrs. So if you are within this time frame then do not worry. If you have a Copper coil or any other coil that has run out then do not rely on this for contraception and please use condoms. If you are still worried and want alternative contraception then arrange to speak to a nurse or GP.
You can also get further advice about contraception, abortion and other forms of sexual and reproductive healthcare during the Coronavirus (Covid-19) epidemic here.
I am due my DEPO. Can I still have it?
Yes, we are still continuing with DEPO injections and will arrange these in the usual way. If you do not want to come to the surgery then arrange to speak to a nurse or GP so we can offer you alternative contraception.
I am due a smear. Will it go ahead?
Yes, we are continuing with all smears and will arrange these in the usual way. If you think your smear is overdue then do contact us to arrange it.
I am due an essential injection - e.g. B12, Prostap, Aranesp, Clopixol, Testosterone – will I still get it?
Yes, we are continuing with all of these and will arrange them in the usual way. If you think that you could give yourself any of these injections then do let us know.
Can I still have my routine injections – e.g. flu, pneumococcal, shingle, travel vaccinations?
We will continue with flu and pneumococcal injections and arrange them in the usual way. Any other routine injections will be stopped.
My baby is due their 6-8 week check / their immunisations. Will this / these still go ahead?
Yes, we will still be doing 6-8 week baby checks and continuing with all baby immunisations. We will arrange them in the usual way.
I need a wound or leg dressing. What should I do?
We are continuing with these at the surgery for now but if you can change the dressings yourself or live with someone else who can do this for you then let us know and we will give you a prescription for the dressings.
I think I have ear wax / an ear infection / ear problems. What should I do?
The Rotherham Ear Care Service has set up a new advice line to help you. You can ring one of the following numbers 01709 423145, 01709 423207 or 07775 852096 and a specialist nurse will speak to you. You will be seen face to face if this is needed. You have to be over the age of 18 to use this service.
My routine blood test has been cancelled. What should I do?
For the time being we are having to cancel all routine blood tests. Only patients that need urgent blood tests will be invited to the surgery. We will book you an appointment for an urgent blood test if it is needed.
The hospital has cancelled my scan / appointment. What can I do?
All the local hospitals are cancelling routine investigations and appointments. You may find you are offered an appointment by phone instead. If your investigation or appointment has been cancelled then all you can do is wait. The hospital will re-book the appointment when the current situation changes. If you do not hear anything from the hospital at that point then chase them up. The hospital will be able to help you re-book your appointment not us. In the meantime if there is anything you feel we can do while you wait then please do give the surgery a call.
All of this is making me feel really worried / anxious / stressed. What can I do to feel better?
This is a very difficult time for everyone and it is quite normal to feel like this. If you would like to talk to someone then you can contact the Rotherham IAPT team by calling 01709 447755 or you can self-refer through their website here. You can also access the Rotherham RDaSH website to find many more resources to help all your family, including young children, with their mental health needs here.
We have also created a list of wellbeing resources for you to have a look at (see below).
I have been at home for months now and I have gained weight / I am smoking more / I am drinking more alcohol. I would really like some help, where can I get it?
Get Healthy Rotherham is still offering telephone support with all of these health issues. You can self-refer through their website here. There is also a Quit smoking for Covid campaign that has been launched and you can join that here if you like.
DGP Wellbeing resources for all.
FAQs last updated 1st June 2020.