Frequently Asked Questions
We understand that you may have questions and queries with regards to the evolving situation with Coronavirus (COVID-19). To try to help with these we have created this “frequently asked questions” section of our website. This section aims to answer some common questions about Coronavirus (COVID-19) for you and also give you information about the services available to you at the practice and in the community at this time.
This is the best advice we can give you for the time being and we hope it is useful. Please do take a look at it before you call the surgery. We will aim to regularly update this section.
For more information about Coronavirus (COVID-19) access the official government Coronavirus (COVID-19) guidance or join the governments WhatsApp Coronavirus Information Service. Simply add +44 7860 064422 to your contacts and send a WhatsApp message saying “Hi”.
You can now download the NHS COVID-19 app which is the fastest way to see if you are at risk from coronavirus.
If you have any other questions or queries that may benefit our community then please do let us know.
All the team at Dinnington Group Practice.
Coronavirus (COVID-19) FAQs
I have a “cold” do I need a Coronavirus (COVID-19) test?
If you have a high temperature, a new cough where you keep on coughing, this means coughing a lot for more than an hour or three or more episodes of coughing in a day, or loss or change to your sense of smell or taste then you should stay at home.
You will need to have a Coronavirus (COVID-19) test and you and your household will need to self-isolate as per the governments guidelines.
My child has a “cold” do they need a Coronavirus (COVID-19) test?
If your child has a high temperature, a new cough where they keep on coughing, this means coughing a lot for more than an hour or three or more episodes of coughing in a day or they have loss or a change in their sense of smell or taste they will need a Coronavirus (COVID-19) test.
Do not send your child to school until they have had a Coronavirus (COVID-19) test. Your household will need to self-isolate as per the governments guidelines.
This is an easy to read guide to help you decide if your child needs a test.
If at any point you are worried that your child is really poorly, call us, call 111 or take them to A&E.
My child has been sent home from school with Coronavirus (COVID-19). What do I need to do?
Your child and your household will need to self-isolate as per the governments guidelines.
I have been sent home from work with Coronavirus (COVID-19). What do I need to do?
You and your household will need to self-isolate as per the governments guidelines.
This is an easy to read guide about what to do if you or someone you share your home with has coronavirus symptoms.
How can I get a test for Coronavirus (Covid-19)?
You can get a free test to check if you have Coronavirus. Access this online or by calling 119. Do this for yourself or your child as needed.
I’m not sure when to wear a face mask? I can’t get hold of a face mask what should I do?
This is the official government advice on when to wear a face mask and if necessary how to make your own.
I can’t wear a face mask in public do I need a letter from the GP?
No you do not. We will not be issuing such letters.
If you wish you can print out and fill in an exemption card to show to anyone questioning you about not wearing a face mask (e.g. a bus driver).
I am now self-isolating do I need a sick note from the GP?
No you do not. You can self-certify by using the official government isolation note.
What happens if I don’t want to return to work after furlough ends? Can I get a sick note from the GP?
Once your temporary leave (‘furlough’) ends we will not be able to give you a sick note if don’t feel ready to return to work.
My employer wants a letter from my GP to prove I have a medical condition?
This is not necessary but if your employer is insistent then we can send you a text outlining your medical conditions to show them.
I am self-isolating and I do not have family, friends or neighbours to help with the essentials. Can I get any support?
Yes, you can get help with essential weekly shopping, collecting your medication from the chemist, pet care and access to other support services by calling Rotherham Heroes on 01709 807319 or by visiting their website.
I am self-isolating for months so can I order extra prescriptions?
We are sorry but we cannot issue extra medication or supplies will quickly run out. Please order your medication every month as you normally would.
I want to order an inhaler in case I become unwell?
We are only issuing inhalers to patients who have used one in the last 12 months. If this is not you then please do not ask for inhalers on prescription as we need to supply them to the patients that do need them.
I need a prescription but I can’t get into the surgery? The pharmacy has closed what do I do?
We are sending all our prescriptions electronically to the pharmacies. If you have not already signed up for electronic prescribing you will be asked to do so. If a pharmacy closes because of staff shortages or illness we will direct your prescriptions to another site. If you are staying at home a well family member or friend can collect your prescriptions for you and the local pharmacies are doing home deliveries where possible.
Mental health and Well-being FAQs
All of this is making me feel really worried / anxious / stressed. What can I do to feel better?
This is a very difficult time for everyone and it is quite normal to feel like this. If you would like to talk to someone then you can contact the Rotherham IAPT team by calling 01709 447755 or you can self-refer through their website. You can also access the Rotherham RDaSH website to find many more resources to help all your family, including young children, with their mental health needs.
We have created a list of some wellbeing resources for you to have a look at. Please see the attachment below.
I have been at home for months now and I have gained weight / I am smoking more / I am drinking more alcohol. I would really like some help, where can I get it?
Get Healthy Rotherham is still offering telephone support with all of these health issues. You can self-refer through their website. There is also a Quit smoking for Covid campaign that has been launched and you can join that if you like.
FAQs about services at the practice
Why can’t I be seen at Anston Surgery? Is it closed forever?
At the moment the safest way for us to see patients is by using two of our three sites, Dinnington and Woodsetts. At some point in the future Anston will re-open to patients but we cannot give you a time scale just yet.
Can I still have my routine injections – e.g. flu, pneumococcal, shingle, travel vaccinations?
Yes, we are continuing with flu, pneumococcal and shingle vaccinations and you will be invited for these if you are eligible. This invitation will be by text or letter. You will be given a specific time slot to visit the surgery in order to keep everyone safe. Don’t forget to wear your face mask.
We are not offering travel vaccinations at the present time. You will need to go to a travel clinic for these.
I am due an essential injection - e.g. B12, Prostap, Aranesp, Clopixol, Testosterone – will I still get it?
Yes, we are continuing with all of these and will arrange them in the usual way. If you think that you could give yourself any of these injections then do let us know.
I am due a smear. Will it go ahead?
Yes, we are continuing with all smears and will arrange these in the usual way. If you think your smear is overdue then do contact us to arrange it.
My implant or coil has run out, can get it I changed?
We have had new guidance which tells us that the implant will work for 4yrs instead of 3yrs and the Mirena coil for 6yrs instead of 5yrs. So if you are within this time frame then do not worry. If you have a Copper coil or any other coil that has run out then do not rely on this for contraception and please use condoms.
If you are still worried then do contact the surgery as we are now able to remove and replace your implant or coil.
You can get further advice about contraception, abortion and other forms of sexual and reproductive healthcare during the Coronavirus (Covid-19) epidemic.
I am due my DEPO. Can I still have it?
Yes, we are still continuing with DEPO injections and will arrange these in the usual way. If you do not want to come to the surgery then arrange to speak to a nurse or GP so we can offer you alternative contraception.
My baby is due their 6-8 week check / their immunisations. Will this / these still go ahead?
Yes, we will still be doing 6-8 week baby checks and continuing with all baby immunisations. We will arrange them in the usual way.
I think I have ear wax. What should I do?
We have resumed ear syringing and if you contact us we will add you to a waiting list for an appointment. You will then be contacted by text or letter and given a specific time slot to visit the surgery in order to keep everyone safe. Don’t forget to wear your face mask.
I have an ear infection or hearing problems. What should I do?
You can ring the Rotherham Ear Care Service on one of the following numbers 01709 423145, 01709 423207 or 07775 852096 and a specialist nurse will speak to you. You will be seen face to face if this is needed. You have to be over the age of 18 to use this service.
I need a wound or leg dressing. What should I do?
We are continuing with these at the surgery for now but if you can change the dressings yourself or live with someone else who can do this for you then let us know and we will give you a prescription for the dressings.
The doctor/nurse/pharmacist has told me I need a blood test. What should I do?
We are doing blood tests at the surgery. If you need a blood test you will be added to a waiting list and invited to the surgery. We will then book you an appointment depending on how urgent your blood test is and you will sent the appointment by text or letter. Please wear a face mask to your appointment.
My hospital consultant has requested a blood test. Where can I get it done?
If your hospital consultant has requested a blood test then please arrange it at the hospital where you are a patient.
For Rotherham you do this by calling 01709 424397 and making an appointment.
For Bassetlaw you can attend the phlebotomy services Monday – Friday 8am – 5pm.
For Sheffield (Weston Park Hospital/Royal Hallamshire Hospital/Northern General Hospital) you can have your bloods taken at outpatients/phlebotomy services or via the drive through system at the Sheffield Arena.
Your hospital doctor should have added your bloods to the electronic system. Ring your hospital team if this has not happened.
The doctor/nurse has told me I need a x-ray or scan. What should I do?
For Rotherham you will be given the x-ray request so just call the number on the form to arrange your appointment. For any other scans, the hospital team will contact you with an appointment.
For Bassetlaw, the hospital team will contact you with an appointment.
The hospital has cancelled my scan / appointment. What can I do?
Some hospitals are still cancelling routine investigations and appointments. You may find you are offered an appointment by phone instead. If your investigation or appointment has been cancelled then all you can do is wait. The hospital will re-book the appointment when the current situation changes. If you do not hear anything from the hospital at that point then chase them up. The hospital will be able to help you re-book your appointment not us. In the meantime if there is anything you feel we can do while you wait then please do give the surgery a call.
Last updated 25th September 2020
DGP Wellbeing resources for all.