Approximately 250 appointments per month are ‘Did Not Attend’ (DNA), i.e. the patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change the appointment. The effects of these are:
- An increase in the waiting time for appointments
- Frustration for both staff and patients
- A waste of resources
- A potential risk to the health of the patient
Due to the number of patients failing to attend for their appointment, this may mean that you may not be able to see the doctor on the day that you wish to.
In an attempt to try and resolve this, the Practice has developed the following policy:
- If a patient fails to attend two or more appointments with the Doctor or Nurse in a 12 month period without informing us, we will write to them asking if there are any specific problems preventing them from letting us know.
- If a patient repeatedly fails to attend for appointments, it will be discussed with the Management and GP’s and if necessary a formal letter we be sent.
- In extreme circumstances patients that continually fail to attend appointments and inform us that they cannot attend will risk being removed from the Practice list and this would result in the patient having to find an alternative GP Practice.
The Practice recognises that sometimes missed appointments can be a sign that something is wrong, particularly with vulnerable patients. Where ever possible, we will follow up non-attendances with patients to re arrange the appointment to ensure the patients’ health is not at risk. A letter will be sent to the patient confirming the appointment.
Missed Appointments Annual Summary 2016
Missed Appointments Annual Summary 2017