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Noticeboard

From 1st April 2018 we will no longer be able to send appointment reminders via a standard text massage. To continue to receive messages and appointment reminders on your phone from Dinnington Group Practice you will need to install the free MJog Messenger App on your smartphone. You can download this from the App Store or Google Play. Help is available via  https://www.mjog.com/messenger/

From 3rd April 2017 the way you order your repeat prescription is changing. Your pharmacy will no longer be able to order your repeat prescription on your behalf. Please look at our news page for more details.

SURGERY CLOSURE

Dinnington, Anston and Woodsetts Surgeries will be closed On Thursday 19th April 2018 from 12 Noon until Friday morning.

If you need advice that cannot wait until Friday morning please dial 111

Online Services

For information on how to access your coded medical records please refer to the section headed Online Services under Further Information.

 

ALLOCATED NAMED GP

Please refer to Latest News.

 

 

 

Complaints

PRACTICE COMPLAINTS PROCEDURE

If you have a complaint about the service you have received from any member of staff working in this practice, please let us know. The practice operates a Complaints Procedure as part of the NHS system for dealing with complaints. Our complaints system meets national criteria. Note: If you make a complaint it is practice policy to ensure you are not discriminated against, or subjected to any negative effect on your care, treatment or support.

HOW TO COMPLAIN

In the first instance please discuss your complaint with the Senior Receptionist who will try to resolve the issue and offer you further advice on the complaints procedure. If your problem cannot be resolved at this stage and you wish to make a formal complaint please contact Mr Carl Raynes who is our Patient Services Manager.

It would be better at this stage if your complaint could be in writing, but we will take your complaint in any format suitable to yourself. Please complain as soon as possible after the date of the event that you are complaining about. If this is not possible complaints should normally be made within 12 months.

The Practice will acknowledge your complaint within three working days and formulate a plan with you of how your complaint will be addressed. Where possible we aim to respond to your complaint within 10 working days. In some cases more time may be required, if so we will keep you informed.

When the practice looks into your complaint it aims to:

  • Ascertain the full circumstances of the complaint
  • Offer you the opportunity to discuss the problem with those concerned, if you would like this
  • Make sure you receive an apology, where this is appropriate
  • Identify what the practice can do to make sure the problem does not happen again

COMPLAINING ON BEHALF OF SOMEONE ELSE

Please note that Dinnington Group Practice keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, the practice needs to know that you have their permission to do so. A note signed by the person concerned will be required, unless they are incapable of providing this due to illness or disability.

HELP WITH YOUR COMPLAINT

The Management Team hope that if you have a problem you will use the Practice Complaints Procedure. However, if you feel you cannot raise your complaint with us, you can contact any of the following bodies: 

OMBUDSMAN

If you are not happy with the response from this practice, you can refer your complaint to the Parliamentary and Health Service Ombudsman who investigates complaints about the NHS in England.

You can call the Ombudsman’s Complaints Helpline on 0345 015 4033 or http://www.ombudsman.org.uk or Textphone (Minicom): 0300 061 4298

Address: Millbank Tower, Millbank, London SW1P 4QP

CONTACTING THE CARE QUALITY COMMISSION

If you have a genuine concern about a staff member or regulated activity carried on by this Practice then you can contact the Care Quality Commission on

03000 616161, or alternatively visit the following website: http://www.cqc.org.uk



 
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